Keep your Team motivated and Engaged
When you need to lead a team, one of your main objective is to keep your team motivated and engaged. What a challenge!
This course is a Blended Academy offer, meaning that there will be 4 workshops in all, happening once per month with access to online tutorials, course materials and support from a trainer, for one full year.
Help your team to be more customer focus
Customer make your company live and grow. More than a behavior a good customer service is vital for you to survive in a competitive world !
Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality, they are grounded in an operations mentality with rules and policies that allow for little flexibility, preventing them from being anything more than just average or satisfactory. What is your understanding ?
